Essential Sections

1. Introduction

  1. Service description
  2. Agreement to terms by using platform
  3. Updates to terms policy
  4. Effective date

2. Account Terms

  1. Age requirement (18+ or 13+ with guardian)
  2. Account creation requirements
  3. Account security responsibility
  4. One account per user/business
  5. Accurate information obligation

3. Acceptable Use Policy

Users Must NOT:

  1. Resell service without permission
  2. Spam or send unsolicited messages
  3. Violate WhatsApp/messaging platform policies
  4. Share illegal content
  5. Abuse or harass recipients
  6. Scrape or misuse data

4. Service Availability

  1. Uptime commitment (e.g., 99.9% SLA)
  2. Scheduled maintenance windows
  3. Right to suspend service for violations
  4. No guarantee of uninterrupted service

5. Payment & Billing

  1. Subscription plans & pricing
  2. Billing cycles (monthly/annual)
  3. Auto-renewal terms
  4. Refund policy
  5. Payment failure consequences
  6. Price change notifications (30 days notice)

6. Data & Privacy

  1. Link to Privacy Policy
  2. Data ownership (user owns their data)
  3. Data retention policy
  4. GDPR/compliance statement
  5. Right to export data

7. Intellectual Property

  1. Your platform ownership
  2. User-generated content rights
  3. License to use your service
  4. Trademark usage restrictions

8. Service Limitations

  1. Message limits per plan
  2. API rate limits
  3. Storage limitations
  4. Support response times

9. Termination

By User:

  1. Cancel anytime with 0 days notice
  2. Data access after cancellation

By Company:

  1. Violation of terms
  2. Non-payment
  3. Illegal activity
  4. Notice period

10. Disclaimers

  1. Service “as is” without warranties
  2. Third-party platform dependencies
  3. No guarantee of message delivery
  4. User responsible for compliance with local laws

12. Indemnification

  1. User agrees to defend company from claims
  2. Arising from misuse or violation

13. Dispute Resolution

  1. Governing law (your jurisdiction)
  2. Arbitration clause (optional)
  3. Class action waiver (optional)

14. General Provisions

  1. Entire agreement
  2. Severability clause
  3. No waiver clause
  4. Assignment rights
  5. Contact information for legal notices